IT Analyst II

Job description

Brief Position Description: The IT Analyst works within the IT department and is responsible for ensuring that efficient and effective responses to requests for day-to-day technical advice and support to internal employees and systems. The IT Analyst will need to display a high level of competency in customer service, technical troubleshooting, and record keeping, to ensure customers receive the help required, and downstream teams receive the data they require. The IT Analyst performs both virtual support for all global Novotech staff, and Office/Desktop support for the office they work from. The IT Analyst is expected to pro-actively look for ways to improve IT Service Delivery, whether through new processes or new technology, and work to implement those improvements in the company. There may be requirements to assist with IT Projects being run by other teams or senior team members. Minimum Qualifications & Experience: - Strong customer service skills - Strong verbal and written communication skills - Strong skills in MS office, Active Directory/Azure, Windows OS, Exchange user management. - ITIL V4 Foundations - MSDST, CCNP, or MCDST certification desirable. Responsibilities: The...