Senior/Staff/Principal Service Designer (CMS)

Job description

About Skylight Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world. If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists. The work we do matters. About the job: At Skylight, service designers tie together human, digital, and physical interactions to create or change how government organizations operate in order to create or improve a service. Service designers are expected to understand the problem and organizational landscape, identify opportunities, and iteratively develop services and solutions. As a Service Designer at Skylight, you won’t just be mapping journeys—you’ll be building the engines that power them. We are partnering with CMS and state Medicaid agencies to implement critical new community engagement requirements, ensuring eligible people stay covered. This is a high-stakes, delivery-focused role where your work lives at the intersection of policy, procedure,...