Configuration Tech Support

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. JOB TITLE: Configuration Tech Support SHIFT PATTERN: Mon to Fri, 09:00-17:30 ROLE PURPOSE: Responsible for ensuring orders are correct, with all relevant components are present and all necessary content is available before releasing orders to the floor Completing all administration tasks using the provided tools, and compiling reports to assist with KPI reporting Responsible for acting as a central point of communication between sales and config to ensure all relevant details are provided to reduce delays when orders reach the floor to improve the customer experience To maximise configuration technician efficiency by completing all non-configuration tasks WHAT SUCCESS LOOKS LIKE: - All orders checked and passed to the floor without error or missi...