Intake Specialist

Job description

Description Intake Specialist Status: W-2 Full-Time Employee, Hourly, Non-Exempt Compensation: $17.00/hr, paid biweekly Hours: Monday-Friday 9a-5p; Occasional or work outside of these hours may be requested and will be paid time. Location: Remote or In-Person out of Wilmington, NC (Remote may require onsite from time to time for meetings, etc.) Intake Specialist Responsibilities: - Fielding inquiries from potential clients, answering questions about services, converting client inquiries to appointments appropriate to center KPIs; determining the appropriate client-clinician match, and scheduling appointments - Ability to listen closely, communicate clearly, and think critically - Support and interact with clients effectively and promptly, answering phone and other outreach from clients within 24 hours. - Maintain and update a database of leads and follow up with individuals who have expressed interest in counseling services. - Handle registrations, communications, and materials preparation for various services including individual sessions, and occasionally couples’ sessions or special events - Support onboarding of new clinicians to the practice according to the practice procedure...