Managing Director, Head of Philippines

Job description

Job Type: Full-Time Reports To: Senior Executive Leadership within Client and Customer Experience (U.S.-based) NOTE: This role will be an expatriate assignment in our new site in the Philippines for 3-4 years. Candidates must be willing to relocate during the assignment. Job Description Summary: Primary Purpose of the Role: The Site Executive Leader will serve as the senior-most leader for our operations in the Philippines, with full accountability for the site’s day-to-day performance, long-term strategic growth, and cultural alignment with U.S. operations. This role has both operational and ambassador responsibilities for establishing a high-performing, culturally connected site while navigating the complexities of local governance, market dynamics, and geopolitical risk. Key Responsibilities: Operational Leadership: - Oversee all aspects of site operations, ensuring performance, compliance, and employee engagement. - Establish and maintain a strong cultural bridge between the Philippines site and U.S. headquarters. - Drive operational excellence, continuous improvement, and service delivery aligned with enterprise goals. - Lead with autonomy and sound judgment in a time zone-dis...