Software Engineer - AI Customer Support, Financial Products

Job description

About Nclusion Nclusion is on a mission to provide traditional financial services to 1.4 billion people worldwide without access today . Without a secure way to save, invest, or transfer money, individuals are not empowered to accumulate short or long-term wealth. We're changing that by bridging the gap between traditional banking and the communities that need it most. About the Role: This role is for an engineer who wants to build AI products that directly help people. The team is focused on customer support: helping users get answers faster, solve problems more easily, and have better experiences across chat, voice, WhatsApp, SMS, and web. It's a strong fit for someone who likes practical AI, product engineering, and solving messy real-world problems with software. The work is hands-on, cross-functional, and highly visible, with room to grow into significant technical ownership. What You’ll Do: What You Bring to the Table - Build AI-powered support experiences across messaging, voice, and web channels. - Design and implement systems for retrieval, workflow automation, and agent-assisted support. - Partner with Product, Operations, Support, and Design to ship reliable, useful soft...