Product Lead – Merchant Payments Growth (Acquisition, Activation and Retention)

Job description

Do work that matters Business Bank (BB) provides services and solutions for small to medium and enterprise customers, as well as regional and agribusiness customers. Everyday Business Banking (EBB) develops and manages Business Deposits, Transaction Accounts, Merchant products and Corporate Credit Cards, and includes Transaction Banking Specialists and remediation teams. See yourself in our team: Payment Acceptance (SCALE COE) supports the Payment Acceptance/Merchants team in EBB. We’re seeking a Product Lead to lead the Merchant Payments Growth squad (acquisition, activation and retention), owning end-to-end growth across digital and assisted channels to improve lead quality, onboarding conversion, activation and retention. This role blends commercial and data-led product leadership in a regulated environment. You’ll partner with Marketing, Sales/Service, Risk/Compliance, Pricing, Finance and Product to deliver scalable, mass-managed customer journeys. You’ll lead a team of 5–7 FTE supporting merchant growth across the Payment Acceptance ecosystem and report to the SCALE COE Lead. Your Impact: You will own the growth “system” across the merchant lifecycle: Acquisition: quality lea...