Senior Global Loyalty and CRM Manager

Job description

Senior Global Loyalty & CRM Manager, Permanent: At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose. As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it's served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment. Our teams truly make a difference. Whether it's pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success. Join our market-leading Global Loyalty and CRM Digital team where data, creativity, and commercial impact come together to shape exceptional customer experiences. In this role, you’ll leverage deep consumer insights, best practice and performance data to define and deliver both short- and long-term CRM strategies across global loyalty programmes, with a strong focus on growing the Club in UK and Ireland. You’ll...