Operations Business Analyst

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team: The "Forecast Planner" will be responsible for creating, interpreting, and publishing forecasts for Call Centers and Fulfillment Centers for QVC and HSN. They will also develop new processes and models to analyze data and improve forecast accuracy. Additionally, they will conduct analysis to determine adjustments to all forecasted units, call volumes, average handling time, and staffing requirements based on new information. Where You'll Work: This role is hybrid and will require you to be onsite at QVC-West Chester - Studio Park several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in Pennsylvania to be considered for this role. Relocation assistance is not offered for this role. What You'll Do: - Tactical Planning – create, interpret, identify trends, adjust and publish multiple forecasts for Customer Service and Distributi...