IT Desktop Technician I, Full Time, Third Shift

Job description

UC Health is hiring a Full Time IT Desktop Technician I for IS&T Client Field Services department for the third shift. The IT Desktop Technician is a very hands-on member of the infrastructure team responsible for PC desktop/laptop configuration and maintenance, mobile devices, printers, peripheral devices, and application support including Windows operating systems, software, and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service along with excellent verbal/written communication skills. Problem Resolution: - Monitors the Help Desk Call Ticketing System - Client Services queue and responds to user problem calls. - Meets or exceeds SLAs defined by IS&T leadership. - Uses technology tools to resolve problems. - Responds quickly to reported issues. Listens to the end-user and asks insightful questions to determine the issue. - Uses logical diagnostics techniques to determine root cause and communicates in a clear and professional manner the final resolution. - Works with IS&T staff members and users to resolve system problems in a timely fashion. - Applies knowledge of resources, guidelines, and org...