Concierge

Job description

Overview Opportunity: Concierge: Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. Your Growth Path: Front Desk Supervisor – Guest Service Manager – Assistant General Manager Your Focus: - Warmly greet and acknowledge guests, proactively offering assistance. - Provide information about local attractions and events. - Make travel arrangements. - Make dining and other reservations, and obtain tickets for events. - Receive, store, or deliver luggage or mail. - Pick up and deliver items or run errands. - Carry out unusual requests, such as searching for hard-to-find items or services. - Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Practice safe work habits and wear protective safety equipment. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Your Background and Skills: - High School diploma or equivalent. - Previous customer service experience required or equivalent training. - Know...