3rd Line Support Engineer

Job description

3rd Line Engineer | Dundee | 36k My client, a growing successful IT Support company in Dundee are currently seeking an experienced 3rd Line Engineer to join the team. This is a full-time permanent position with a salary of up to 36.5k, dependent on experience. The successful candidate will be responsible for providing expert-level support and troubleshooting for a wide range of issues, including but not limited to networking, software, hardware and security-related concerns. Key Responsibilities: - Work alongside Level 1 and Level 2 support teams to escalate and resolve complex issues efficiently while maintaining effective communication with clients and stakeholders. - Be the point of escalation for critical incidents, demonstrating the ability to analyse, diagnose, and implement solutions in a timely manner. - Assist with the design, implementation, and management of IT solutions, including network infrastructure, cloud services, and security protocols. - Perform proactive system monitoring, maintenance, and optimisation to identify and address potential issues before they impact clients' operations. Skills & Experience: For the full job spec and further information, apply with...