Customer Relationship Manager with French

Job description

Short Description Function: Customer Success: Reports to: Head of Customer Relationship Management Set up: Hybrid: Location: Sibiu, Romania: Why we need this role: You will act as the key link between Colt and its customers, building strong, trusted relationships and ensuring an excellent customer experience throughout the service lifecycle. You will support sales colleagues with revenue‑generating activities, while serving as the primary point of contact for customers post‑sale. Working closely with internal teams, you will proactively manage queries, resolve issues, and deliver effective solutions. This role places you at the heart of the business and is ideal for someone who enjoys variety, thrives on collaboration, builds lasting relationships, and takes pride in making things happen. What you will do: - Act as the primary point of contact for a portfolio of customers, ensuring a smooth onboarding and an effortless in‑life experience. - Partner closely with Sales to support revenue‑generating activities, including transactional sales, renewals and account projects. - Build strong customer relationships, developing a clear understanding of customer needs and acting as the link b...