IT Service Desk Team Lead

Job description

Fyfe is an Australian professional project services firm delivering value through integrated engineering, environment, planning and survey. We employ the best people to deliver high value projects that build our client prosperity in the defence, energy, resources, property and infrastructure sectors. The Opportunity: Fyfe is entering a significant growth phase, and as part of this expansion we are growing our IT Service Desk team to better support our people across the organisation. We are seeking a hands-on IT Service Desk Team Leader to join our Melbourne office. In this role, you will be responsible for providing support and ensuring consistent service delivery, improving team performance visibility, and driving the ongoing uplift of capability, quality, and customer experience within the service desk. Responsibilities: - Act as the escalation point for complex, high-priority, or unresolved incidents and service requests from the service desk team - Resolve or coordinate resolution of technical issues that sit beyond analyst capability - Maintain strong working and support knowledge of the IT environment, tools, and services to provide effective guidance and decision-making supp...