Account Manager

Job description

Get To Know Us! WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. What is your impact?: The Account Manager is responsible for managing and directing the front-line relationship with clients including, but not limited to, key decision makers – HR leadership, distributors (brokers), and C-level partners, and internal staff delivering the total healthcare benefit solution. This includes managing the relationship, assuring superior service levels, overall retention of the business, and upsell WebTPA products, where appropriate. What Will You Be Doing: - Client Support: (35%) - Respond to client inquiries within 24 hours, acknowledging and building expectations for resolution. - Delivering on commitments - Create and maintain a proactive communication strategy with clients, related distributors, business partners, and consultants adequate to identify and address problems and issues expeditiously. - Build and maintain a strong understanding of product/service delivery systems and infrastructure adequate to identify and address problems and issues, including info...