Communication Associate

Job description

SUMMARY: The person in this position is responsible for: Assisting with planning and executing all aspects of customer support. Duties include but are not limited to: frequent contact with outside consumers, and interface between multiple sales channels. Required to respond to all internal and external written correspondence, coordinate tasks, and special projects as requested. This position requires excellent interpersonal, written communication skills including good knowledge of sentence structure, the meaning and spelling of words, rules of composition, and grammar. The role involves using independent judgement with limited guidance or supervision. An understanding of the company’s product and process knowledge and applications is highly recommended to perform the job. The person in this position is expected to carry out the duties efficiently, attentively and conscientiously. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Responsible for assisting with the identification, development, and implementation of programs, policies, and procedures, which support total customer satisfaction, both internally and externally, where applicable to...