Assoc Service Support Analyst

Job description

Overview This position is onsite at the Corporate Headquarters located in Kenosha, WI. Who we are: People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team. This role will provide technical support for the most complex Snap-on products to internal and external customers including troubleshooting and documentation. Responsibilities: - Act as first level support and provide troubleshooting for Snap-on Tool Control systems. - Create and manage support cases for both internal and external customers. - Work with internal and external sources to resolve problems. - Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls. - Act as a resource for others as needed. - Keep abreast of changing industry standards and emerging technology. - Participate in special projects as needed. - Follow all company policies and procedures. - Perform all other duties as...