Field Manager, Operations

Job description

Field Manager, Area Operations POSITION PROFILE: This position is directly responsible for execution and management of all managed service operations for Area site locations within assigned territory. Maintain operational strategy and contractual compliance to ensure consistency in site level performance and service excellence standards. Initiates, organizes, and leads the charge on account expansion/renewals. The focus should be on employee selection, development, succession planning, customer experience, and meeting site profit objectives for the assigned territory. This position is a key member of the Area Operations team. JOB DUTIES AND RESPONSIBILITIES: · Promotes effective use of internal recruiting and selection process to attract and hire talent. · Identify employee training and development expectations through formal competency assessments and Ricoh training offerings to achieve proficiencies. · Arranges assignments, training and other experiences to build team members' learning, development and job satisfaction. · Direct management of Managed Services employees within assigned area. · Direct management and on-site inspection of FSR performance. · Establishes goals, clarif...