Associate Order Management Coordinator – Spare Parts

Job description

Job Description Title: Associate Order Management Coordinator – Spare Parts Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. Key Accountabilities: - Support assigned customer accounts through the Order to Cash process, providing responsive parts order assistance to customers by telephone, e-mail or in person with regards to creating, changing or cancelling spare parts orders and subsequent order processing. - Assist with timely and accurate responses to customers’ inquiries or complaints and provide regular status updates until final resolution is reached. - Collaborate with Order Management Coordinators to learn processes and procedures for various account and order types. - Support Order Coordinators and customers by reviewing open order reports or customer requests, checking on status of past due, or escalated items. - Request resolution from other departments on availability, credit, pricing, system, quality, sales restrictions, and other issues and collaborate on continuous improvement initiatives, escalating...