Client Experience (CX) Analyst

Job description

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Senior Client Experience (CX) Analyst: Emphasis on Expertise in Experience Management (XM), Qualtrics, and Global Team Collaboration Position Summary: We are searching for a highly skilled Senior Customer Experience (CX) Analyst with a minimum of 5 years of proven experience in Experience Management (XM) roles, specifically within large, global organizations. The ideal candidate will demonstrate advanced proficiency in Qualtrics or other leading survey and feedback management platforms. This role requires a collaborative mindset and exceptional communication skills to thrive in a global team environment spanning th...