Customer Service Rep

Job description

Description Assist customers with request for quote status, provide assistance to external and internal customers relating to past and/or planned shipments, pricings, schedules, and invoicing problems. Requirements: - Responds to inbound calls from customers checking on status details of current and/or past orders. Responsible for documentation of customer account information on assigned customers. Document account details regarding P.O. requirements, shipments, packaging, price approvals, certification, delivery requirements, etc. - Provide details to internal customers within the organization for Request for Quote, technical and engineering details on job scopes and special needs for a timely response to the customer. - Communicate to the various internal departments on customer concerns, order status and key customer contacts, utilize ERP system and all available programs for order entry, reports, and inquiries that will provide customer details for answering customers inquiries or concerns - Cultivate positive customer relationships, promptly addressing customer requests while balancing them with company resources. - Be knowledgeable with shop practices and inventory requiremen...