Technical Team Leader

Job description

About the role Kinetic IT is looking for a technical Team Leader to support a team of 20 technically diverse individuals who cover Networks, back up Storage, Linux, Azure etc. This position will be working onsite for 4 days a week in East Perth. Working onsite you will support the Operations Manager and the other Team Leader in managing the team from a day to day perspective as well as having the technical expertise to support the team with enhancements and technical projects/BAU activities. Responsibilities will include: - Monitor and allocate team workload, including calls, tickets, and customer tasks, to meet service levels. - Participate in technical meetings with the customers in order to provide feedback to crew on the technical requirements of the customer - Drive enhancement with the team (sprint cycles) - Have some input in the technology roadmap and its use - Support team capacity management and provide operational guidance where needed. - Perform quality assurance reviews on completed work and provide coaching/support. - Act as an escalation point for customers and assist with issue resolution and client satisfaction. - Contribute to people management activities - Collab...