Customer Support Specialist

Job description

WHO WE ARE: Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. What You Will Do: - Handle inbound and outbound customer interactions in a courteous, timely, and professional manner - Listen to customers, understand their needs, and resolve issues - Follow all required scripts, policies, and procedures - Comply with requirements surrounding confidential information and personal information - Utilize knowledge base and training to accurately answer customer questions - Research systems to find information to assist the customer - Accurately document and process customer issue and resolution in appropriate systems - Coordinate with other departments to resolve issues as applicable - Escalate or redirect technical issues beyond experience level to t...