Director, Treasury Services & Platform Enablement

Job description

Responsibilities include but are not limited to: - Own end to end platform operations across treasury and commercial banking products, ensuring stability, performance, data integrity, and strong operational controls. - Lead large scale client conversions and onboarding, delivering a first time right experience with minimal disruption and consistent service outcomes. - Serve as the executive escalation point for major incidents and outages, driving rapid resolution, root cause remediation, and continuous improvement. - Partner closely with Product and Technology leaders to execute the digital roadmap, aligning operational capabilities with strategic growth priorities. - Govern operational readiness for platform enhancements, ensuring scalability, resiliency, and client experience considerations are embedded by design. - Champion operational excellence through process optimization, automation, and standardization to enhance efficiency and reduce risk. Qualifications: Required Skills: - Proven ownership of mission‑critical platforms or products, with responsibility for uptime, performance, data quality, and operational controls. - Experience leading end‑to‑end operational enablement,...