Assistant Manager in Training

Job description

Description Position Responsibilities: Provides customer service leadership/direction, in conjunction with the General Manager, for entire store and team of employees working in that location · Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service · Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction · Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement · Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards · Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up or resources have been provided · Hel...