Customer Success Manager

Job description

SUMMARY: The Customer Success Manager is the primary point of contact for a portfolio of top customers. This role will manage all aspects of work being requested for their hosted environment, from systems and network change requests, to issue resolutions, troubleshooting, and identifying new growth opportunities. This role will work with the technical engineering staff, senior management and executives across our customer’s organization and act as the voice of the customer within QTS to quickly address issues and prioritize their business needs. In this role, you will work with Sales, Data Center, Systems and Network Engineers, to deliver on customer requirements. RESPONSIBILITIES, other duties may be assigned - Manage a portfolio of customers throughout various stages of the customer lifecycle from new business through renewal. - Understand and translate customer business requirements and goals to applicable groups - Proactively facilitate the management of customer expectations during their lifecycle and measurement of key milestones to assure their success - Consult customers on best practices within data center industry by keeping the customer informed of key QTS information th...