Customer Service Assistant

Job description

VervLife is looking for a Customer Service Assistant to join their dynamic team at our Old Oak property in London. The Customer Service Assistant role is integral to the success of our member experience. You will be the first point of contact in our member journey and need to always ensure a high level of customer service. The role duties are wide and varied and can range from the collection of post, to contractor management to collaborating with our maintenance team to arrange repairs. Working hours are 8am - 8pm on a 4-on-4-off rotating shift pattern. Key Responsibilities and Activities: Community care, Engagement and Satisfaction: - Lead front of house and telephone support; managing and dealing with day-to-day queries. - Develop and maintain relationships with the members. Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers’ expectations and service levels, and in line with Old Oak own procedures. - Assisting with the development of member experience through, programming, initiatives, events and administration. - Actively engage with members through various online platforms, responding to news feeds posts, direct mess...