Senior Manager, Sales Effectiveness & Insights - Toronto, ON

Job description

Requisition ID: 253411 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Senior Manager provides strategic guidance, advisory support, and oversight for Sales Effectiveness and Insights across IB Client Experience Centres (CECs) in Mexico, Peru, Chile, and the Caribbean. As a subject matter expert in Contact Centre sales effectiveness—including Workforce Management, Technology & Tools, Operating Model Design, and Performance Management—the Senior Manager brings depth and rigor to the GCEC and Channel Performance teams. Leads alignment of organizational structures, infrastructure, and operating models across IB CECs to establish a consistent “one‑best‑way” approach that drives revenue generation and high performance. Fosters collaboration and best‑practice sharing across countries and functional partners to support standardization and continuous improvement. Works closely with IB CEC Heads to ensure business strategies align with the Bank’s priorities, and supports the planning, readiness, and deployment of new sales strategies and tactics that enhance results while meeting regulatory, compliance, and risk standards. Is this r...