Senior IT Support Engineer

Job description

Note: This is an onsite role that takes place in our Oakland office 5 days a week. About the Job: LaunchDarkly is hiring a Senior IT Support Engineer to own and evolve how IT support operates at scale. This role combines hands-on support with responsibility for designing, improving, and automating the systems that power employee support. Design and improve IT support operations for the Oakland hub, with a focus on scalability, automation, and consistency, while also driving improvements that impact the broader global support model. This role is expected to identify inefficiencies, reduce manual work, and implement scalable solutions using automation and AI. Success in this role means not only resolving issues, but fundamentally improving how support is delivered across the company. Responsibilities: Own a defined set of end-to-end IT support operations within the Oakland hub, ensuring a reliable and high-quality in-office technology experience Resolve complex employee issues across endpoints, SaaS tools, identity systems, and workplace technology Design and improve onboarding, offboarding, and device lifecycle systems to reduce manual effort and increase consistency Identify patter...