Tech, Engineer Support- 2nd Shift Medley, FL $29.20 plus $1.50 Shift Diff

Job description

The Information Technology Technician is responsible for the technical support of end users. First line of troubleshooting issues and handling user requests. Develops and follows standard work documents for repeatable issues. Strong customer service skills are essential. ESSENTIAL RESPONSIBILITIES & DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs. - 90 % Day to day support of existing environment – Tier 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance) Tier 3 support will be handed off to other teams. - 10 % Personal Development – Development and coordination of small project tasks or assist other team members in developing project plans for larger projects. - Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for 2nd and 3rd shif...