Housekeeping Floor Supervisor

Job description

It is the primary responsibility of the Floor Supervisor Housekeeping to provide excellent customer service and create a safe and friendly environment for employees and guests by overseeing the day-to-day operations of assigned floors and ensuring the overall cleanliness of property rooms. All duties are to be performed per federal, state, and local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures. Position: Full-Time: Location: Gold Strike Casino - Tunica, MS PRINCIPAL DUTIES AND RESPONSIBILITIES: - Respond to and resolve guest complaints promptly and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties. - Meets the demands of a fast-paced environment by using good judgment and the ability to multitask. - Promotes and maintains the highest level of customer service to all guests while staying alert to their needs. - Ensures the privacy and confidentiality of guests and limits requests for information about guests following hotel policies. - Completes all duties following property standards and procedures and adheres to all company policies and legal requirements reg...