Team Manager - Testing Operations

Job description

The purpose of the role is to drive operational performance in sourcing with a focus on lead generation and validation metrics. The manager is responsible for managing daily operational targets to ensure consistent delivery and maintaining strong client relationships through structured weekly, fortnightly, and monthly progress reporting. The role also includes recruiting, onboarding, and conducting performance appraisals for internal associates, as well as ensuring full alignment with client policies by updating and disseminating guidelines across the team. Responsibilities: Operational & Quality Oversight: - Oversee verification and quality of processed cases - Act as checker for critical cases and manage escalation queues - Monitor daily absenteeism and ensure productivity continuity - Allocate workloads based on case complexity and risk - Develop strategies for clean-up activities and process optimization Responsibilities: Governance & Reporting: Responsibilities: Training, Policy & Knowledge Management - Validate client/vendor reports and team queries - Collect dashboard requirements and prepare performance review decks - Track daily operations , analyze service delivery, and h...