Właściciel Produktu IT (m/k)

Job description

Twoje przyszłe zadania: - Performs day to day support, administration and maintenance of the ServiceNow platform - Maintains ServiceNow support processes and checks that all requests for support are dealt with according to agreed procedures - Investigates and resolves issues (2nd level support) including performance monitoring - Prioritizes and diagnoses incidents according to agreed procedures - Documents and closes resolved tickets according to agreed procedures - Escalates unresolved incidents - Provides "Go Live" support after introduction of new solutions - Manages upgrade planning and execution - Performs failure analysis and provides recommendations for continuous improvement - Uses his/her experience in ITIL processes to manage interfaces - Writes knowledge articles and supports end users by answering questions and providing basic training on applications, policies and procedures - Develops clear and concise technical and process documentation - Supports multiple projects simultaneously in a fast-paced environment - Works in an agile environment and is familiar with agile development methods - Ensures that implementations and ongoing services are delivered on time and meet...