Training & Quality Specialist (English & Spanish - speaking) - On-site IN02

Job description

Job Title: Training & Quality Specialist (English & Spanish - speaking) - On-site IN02 Job Description: Training & Quality Specialist (English & Spanish - speaking) - On-site IN02 Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Training & Quality Specialist in Barcelona , you will be part of our team of game-changers driving performance, quality, and innovation across operations. What you will do in this role - Conduct quality evaluations and calibrations , providing structured feedback and ensuring consistency across human and AI-assisted QA. - Deliver onboarding, refresher trainings , and targeted coaching, identifying skill gaps and driving performance improvements at individual and team level. - Analyze quality, performance, and customer complaint data (RCA) to identify trends and support decision-making. - Build and present reports and insights using tools like Excel, DOMO...