Customer Support Agent- DE

Job description

Customer Support Agent — German Market: Location: On-site in our vibrant Barcelona HQ At SumUp , we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible. As part of our international Customer Support Team , you’ll be the voice of SumUp for our German speaking merchants , helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day. This is more than a support role — it’s an opportunity to make a real impact , develop your skills in fintech and customer experience , and grow within one of Europe’s most dynamic tech companies. 💡 What you’ll do: - Be the first point of contact for our German merchants — helping them succeed with empathy, patience, and a problem-solving mindset. - Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats. - Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more). - Collaborate closely with internal teams to ensure smooth r...