Director Customer Success

Job description

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: We’re looking for a high-impact Director of Customer Success for the Americas (AMS) to lead a team of enterprise and commercial CSMs responsible for driving adoption, retention, and expansion across one of Wrike’s most strategic regions. This leader will play a critical role in executing our 2026 GTM strategy, elevating customer health, and delivering predictable, measurable outcomes that directly support our GRR and NRR targets. The ideal candidate is an exceptional people leader who thrives in a fast-moving environment, combines strong operational rigor with deep customer empathy, and knows how to turn strategy into day-to-day execution. Reporting directly to the Chief Customer Officer (CCO), you will partner closely with Sales, Renewals, Solutions Consulting, Product, and execu...