Customer Helpdesk Specialist for Onboarding eCom

Job description

Shape the Future of Payments with Nexi in 2026 Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment. Why This Role Is Right for You As a Customer Helpdesk Specialist for Onboarding eCom , you’ll join a collaborative and forward-thinking team based in Poznań (hybrid work model) . Together, we support merchants across Europe, ensuring smooth onboarding processes, regulatory compliance, and high-quality customer experience in the fast-moving world of digital payments. About Your Future Role: In this position, you will: What Makes You a Great Fit - Independently handle inbound and outbound phone calls with merchants , diagnosing issues, providing quick solutions, and escalating when needed - Manage complex customer interactions requiring clarification of product and regulatory topics , ensuring consistent communication and accurate documentation - Take ownership of the shared mailbox , analyzing requests and le...