Sales Retention Specialist

Job description

Ready to be a Titan? ​ In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products and services, and how to retain their business. Oversee a seamless transition from Sales to Implementation acting as the company equilibrium. Responsibility is inclusive of but not limited to: de-escalating complaints/frustrations, guiding customers to increased product adoption, offering concessions, billing modification, contract negotiations, and contract amendments- requires speaking directly with customers about retention options. Analyzes customer behavior. Own Salesforce workflows for creating, updating, and ensuring compliance with escalation ticketing system. Work with Sales and Onboarding department leads to continue to develop and adapt to save and churn trends. Ensure the customer’s transition to Implementation is smooth. What you'll do: You will be an integral part in proactively supporting Sales, CS and Success to drive forth seamless transitions across the customer journey You will be a champion for the Customer You will drive forth our Mission to continue to improve our one metric: the success of our customers Suppor...