VP Client Services/Principal I

Job description

Summary/Objective The VP Client Services/Principal I is responsible for the overall management and growth of defined Omega client portfolio which may exceed $30M. Plan, direct and control all client management activities to ensure growth, stability, and long-term satisfaction. This is an external facing position. Essential Job Functions: - Provide overall management and growth of a defined Omega client portfolio. Revenue growth, improved profitability and CSAT are key KPIs. - Ensure client growth plans are developed, implemented, and modified as needed. - Ensure clients are completely satisfied with all aspects of Omega’s performance to facilitate further expansion of Omega services. Ensure client stability and long-term retention. - Provide clients with knowledge and information to help them think about their business differently to gain market share and add new services. - Lead and manage a team of one or more Client Service Executives and/or Client Partners. - Establish clear expectations for ongoing client communications as well as ensuring monthly and/or quarterly performance calls and onsite meetings occur timely and are effective. - Identify opportunities for expanded servic...