Business Solutions Sales & Support Specialist

Job description

Be the primary individual that provides support of commercial banking services product installation and implementation within the bank, its branches, and customer locations. Requires the ability to exercise independent judgment with moderate supervision. Provides support for all department products and services, customer service, upselling, and on-site customer training. This position performs a variety of administrative duties in support of certain products. Assists all department customers any way possible within their scope of judgment or refer to management. Makes appropriate referrals to other business units for traditional and non-traditional banking products and services. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Follows through on customer, Business Banking sales representatives, and management requests for customer product or service set up, changes, additions, and training. Assists on any other problems and issues with Business Banking products and services. Explains...