Lab Customer Service Rep

Job description

Overview Shift: 6a-2:30p: Description: - Registers patient specimens for in house or referral testing. - Retrieves appropriate billing information from a variety of electronic systems. - Answers and routes telephone calls from customers. - Provides information to customers and solicits information to triage calls to disseminate to appropriate departments. - Acts as liaison between customer and various departments. - Accesses, prints, and distributes patient lab reports to appropriate patient care areas. - Projects a professional image through formal and informal communication to internal and external customers. - Orders and maintains an adequate inventory of commonly used supplies to ensure immediate availability; Evaluates new products as available. - Takes prompt action to resolve any problem with the registration or ordering of specimens. - Escalates to supervisor when needed. - Accurately places order on patient samples Investigates and resolves all problems and provides documentation for monthly quality management reports. - Answers and routes telephone calls efficiently and professionally providing information as needed and/or soliciting information to triage calls to appropr...