Brokerage Customer Experience Manager (Remote)

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary: The Brokerage Market Manager is a subject matter expert for customs brokerage and customer experience. This position leads a team of dynamic GFF Brokerage Customer Experience (CX) resources that manage the relationship of roughly 750 brokerage accounts. He/She will ensure the team is organized, supported, trained, and guided through the CX approach to customer management, issue resolution, and customer retention. This position may also be called on to directly manage a small book of customers and support organizational growth initiatives. This position requires traveling depending on business needs...