Customer Care Specialist

Job description

Job DetailsJob Location: Poplar Bluff Oak Grove Branch - Poplar Bluff, MO 63901Position Type: Full TimePRIMARY PURPOSE OF JOB Provides quality service and sells appropriate products via telephone to bank customers in an efficient and professional manner. Researches and resolves customer requests and answers customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc. EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS: Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals. Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations. ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS: Ability to use/learn current technology and software applications related to position Must have solid customer service and problem resolution skills Requires good follow through Excellent interpersonal, verbal and written skills required Strong organizational skills - Receives and fields incoming customer service calls v...