Engineering Manager, Customer Support

Job description

Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee , whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. Salary Range: $209,000.00 - $271,000.00 What’s the role?: We are looking for an experienced engineering manager to help us improve the support that Etsy provides to our buyers and sellers. In particular, you would drive improving the quality of our self-service in order to provide better support experiences at scale, as well as ensuring that our buyers and sellers both feel confident that Etsy has their back when things go wrong. This is a full-time position reporting to the Director of Engineering. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candi...