Platform Support Specialist

Job description

Platform Support Specialist Department: Underwriting Operations: Employment Type: Permanent - Full Time Location: UK - London: Description: As a core member of our Platform team—a growing, business-critical unit—you’ll help deliver our digital distribution strategy and increase the proportion of business written through online channels. This is a hands-on role at the intersection of underwriting and technology, focused on improving broker experience at speed and scale. About the role: As a Platform Support specialist, you will Be the first line of support for brokers: Respond to enquiries promptly and professionally, primarily via our live chat and shared inbox. Your responsibilities will include but are not limited to: - Own platform operations end‑to‑end: Log submissions, issue policies and MTAs, and prepare other documentation accurately and on time. - Keep momentum on deals: Chase outstanding items (e.g., subjectivities, renewals) and proactively follow up on quotations we’re keen to secure. - Handle referrals and produce quotes: Turn around platform referrals quickly and consistently within agreed service standards. - Advise with confidence: Explain product features, advantage...