Customer Assist Officer

Job description

About the role: Full-time, hybrid opportunity- based out of Brisbane or Toowoomba. At People First Bank, we know that life can take unexpected turns and that unplanned events can happen, and this can lead to our members struggling to meet their loan or credit card commitments. As the Customer Assist Officer, you support and proactively work with our customers to come up with a suitable solution to bring their account back up to date. This role is crucial in supporting our vulnerable customers in the moments that matter, working to achieve the best outcome for both the customer and business. To learn more about how our team supports financial difficulty, please click here . Your responsibilities will include: - Interpreting and demonstrating an understanding of legislative requirements and operating within required guidelines and People First Bank’s risk appetite. - Negotiating payment arrangements, ensuring arrangements are meaningful and sustainable, taking into account our customers’ ongoing living expenses. - Providing support to customers by finding a solution that meets both customer needs and business outcomes. - Effectively explaining and processing hardship applications - M...