IT Systems Administrator (Remote - US)

Job description

Compensation Range: $30,000 - $55,000 Compensation Disclaimer: The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives. Job Summary: The role is to be part of the IT End User Management Team, being responsible for timely and effective resolutions to end-user issues relating to IT Service Operations. You will be responsible for performing question/problem diagnoses, guiding users through issue resolution, communicating technical solutions in user-friendly language, and producing IT end user documentation. This position will be a remote working role though there may be ad-hoc instances where office attendance is required across offices if solutions cannot be provided remotely. Key Responsibilities: Directly responsible for resolving end-user IT issues. Providing one-on-one end-user support and problem resolution via telephone, e-mail, and the IT Service Portal. Performing in-person, on-site repairs of hardware, printe...