Customer Insights & Engagement Manager

Job description

Job Description Summary: -Lead and manage all aspects of the Sales Administration/ Operations team within a significant country including order management team; site-to-site material purchasing process and master data maintenance to ensure uninterrupted business operations. Manage team activities including resources allocation based on workload and priorities, professional development, reporting and delivery of group objectives.Leads a key area of sales support within a significant county (Sales training, Analytics, Sales Operations). Develop an effective through training and coaching or management of key commercial programmes Job Description: Major accountabilities: - Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and engaging HCPs for expense payout. - Follow up on sales orders and provide status updates; update customer lists business wise. - Research and resolve escalated problems and issues, including issues related to order management, accounting and invoicing. - Communicate status of problems and solutions to customers and other appropriate parties. - Ensure team adherence to all...