Customer Service Manager – Schwerpunkt Quality Management (all genders)

Job description

Company Description ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective. Job Description: - Collaboration with external service providers and their quality managers to ensure quality standards - Continuous improvement of customer satisfaction and other quality-related KPIs - Collaboration with the internal last-level team and other international teams to ensure quality - Expansion and maintenance of the online support page - Management of service providers within the scope of quality management and KPI development -...