Training and Development Lead, Care Team

Job description

Description Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow. Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users. As Training & Development Lead, you will drive the vision and strategy for how our Care Team learns, grows, and operates with excellence. You will supervise a part-time T&D Specialist and be responsible for the design, delivery, and ongoing evolution of training, onboarding, knowledge management, and QA processes for Care Team roles across multiple products, journeys, geographies, and channels. This role combines hands-on program leadership with strategic oversight to ensure that every team member has the skills, knowledge, and confidence to deliver high...